Refund Policy
Deposit
A deposit may be required to confirm your move. The deposit ensures the availability of our crews and equipment. We offer full refunds, partial refunds or depending on the situation non-refundable.
Service Issues and Refunds
If you are dissatisfied with the service provided, please contact us within 3 days of completion of service to initiate a service review.
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Documented lost or damage directly caused by our team.
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Significant delays caused by our team not related to traffic or weather.
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Incomplete services due to our error or inability to complete the move.
Non Refundable Charges
The following are non-refundable:
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Time spent waiting due to client delays. (e.g. keys not available, property access issues).
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Services completed as agreed, even if client decides not to proceed midway.
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Fees paid to third-party providers (e.g., storage tolls, special equipment rentals) unless provided by them.